Quick Wins, Big Impact: Identifying High-Value Incremental Changes in ServiceNow
In the fast-paced realm of business operations, companies strategically invest in a roadmap to advance their ServiceNow platform, aiming for substantial improvements. While these comprehensive plans are vital, it’s equally crucial not to overlook the existing functions deployed within the platform.
This oversight could mean missing valuable opportunities for incremental changes that deliver immediate results.
In this blog, we will explore the concept of quick wins and guide you in identifying high-impact incremental changes in your ServiceNow instance, ensuring that your investment yields tangible and prompt returns.
Catalog Items: Are They Still Relevant?
In the pursuit of incremental changes, one key area to explore is your catalog items. Crafted, perhaps, years ago, these components warrant testing to ensure they still align with their original purpose.
Are these items still seamlessly integrating into your processes, or have bottlenecks emerged over time? Evaluate user accessibility.
Are they easily locating catalog items? Taking a closer look and streamlining these items can result in an immediate positive impact on both user experience and operational efficiency. By evaluating these aspects, you can uncover opportunities for significant improvements in your ServiceNow instance.
Notifications: Harmonising User Experience
Another aspect that often gets overlooked is notifications. Are your notifications still aligned with your branding, reflecting the tone of your business?
It’s common for ServiceNow instances to accumulate numerous notifications that users tend to ignore. Evaluate whether all current notifications are useful and necessary. Turning off redundant notifications or refining their content can declutter the user experience and ensure that important messages are not lost in the noise.
Health Check Insights: A Goldmine for Improvements
Reflecting on insights gathered from your recent health check is like tapping into a goldmine for improvements. This analysis serves as a valuable tool, exposing areas that might need attention—be it tackling a surge in spam emails or fine-tuning workflows that lack elegance.
Leveraging these findings is akin to adopting a precise strategy, allowing you to elevate the overall health of your ServiceNow platform in a targeted and effective manner.
ActionHub: A 3-Way Strategy for Success
At ActionHub, we advocate a 3-way strategy for your ServiceNow instance: Platform Roadmap, Health Check, and Security Review. These pillars form a comprehensive housekeeping routine, ensuring that your platform is not only aligned with your strategic goals but also maintains optimal health and security.
By consistently following this approach, you establish a pipeline of insights, enabling you to proactively address any challenges and capitalise on opportunities for improvement.
Unlocking Potential Through Incremental Changes
In conclusion, while a strategic roadmap is essential, the power of incremental changes should not be underestimated. By revisiting existing functions, focusing on catalog items, refining notifications, and leveraging health check insights, you can achieve quick wins with a substantial impact on your ServiceNow platform.
Our 3-way strategy ensures that your platform not only meets current needs but is also well-prepared for future challenges.
Embrace the potential of incremental changes, and watch as your ServiceNow investment delivers immediate and lasting value.
Free 45-Minute ServiceNow Roadmap Consultation
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Click the link to schedule your consultation at a time that suits you. We’re excited to support you on your journey towards efficiency and success with ServiceNow!